Our Commitment to Quality Care
At Notaro Homecare, we’ve pledged to provide the highest standards of professional care and support for people who wish to live in their own homes.
We are committed to ensuring the Homecare team are meeting our own exacting standards, as well as those imposed by CQC. A rigorous quality performance system is embedded across the whole of the Notaro Care Group. In addition Notaro Care Homes employ a Quality Performance Manager who is responsible for performing ‘unannounced’ monthly audits, bi-monthly inspections and annual surveys.
Like all registered domiciliary care providers we are also subject to independent inspections and monitoring. The CQC regulates the care sector and its inspectors perform a thorough investigation at least once a year to ensure we are achieving the regulated outcomes under the essential standards of quality and safety.
The essential standards are:
List of Essential Standards
Outcome 1: Respecting and involving people who use services
People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run.
Outcome 2: Consent to care and treatment
Before people are given any examination, care, treatment or support, they should be asked if they agree to it.
Outcome 3: Fees
Outcome 4: Care and welfare of people who use services
People should get safe and appropriate care that meets their needs and supports their rights.
Outcome 5: Meeting nutritional needs
Food and drink should meet people’s individual dietary needs.
Outcome 6: Cooperating with other providers
People should get safe and coordinated care when they move between different services.
Outcome 7: Safeguarding people who use services from abuse
People should be protected from abuse and staff should respect their human rights.
Outcome 8: Cleanliness and infection control
People should be cared for in a clean environment and protected from the risk of infection.
Outcome 9: Management of medicines
People should be given the medicines they need when they need them, and in a safe way.
Outcome 10: Safety and suitability of premises
People should be cared for in safe and accessible surroundings that support their health and welfare.
Outcome 11: Safety, availability and suitability of equipment
People should be safe from harm from unsafe or unsuitable equipment.
Outcome 12: Requirements relating to workers
People should be cared for by staff who are properly qualified and able to do their job.
Outcome 13: Staffing
There should be enough members of staff to keep people safe and meet their health and welfare needs.
Outcome 14: Supporting workers
Staff should be properly trained and supervised, and have the chance to develop and improve their skills.
Outcome 16: Assessing and monitoring the quality of service provision
The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care.
Outcome 17: Complaints
People should have their complaints listened to and acted on properly.
Outcome 21: Records
People’s personal records, including medical records, should be accurate and kept safe and confidential.